Service Centre Repairs
Alternatively, you may wish to take advantage of our repair facility at our service centre. Simply return the faulty display/module to us and we will conduct a thorough investigation to determine the cause of the problem.
In order that we can handle your return as fast and efficiently as possible, please complete our on line Returned Merchandise Authorisation (RMA) request form to request an RMA number. Once received, the form will either be faxed or e-mailed back to you, confirming your RMA number(s) as well as the address to where the item(s) should be returned.
Please note that anything sent back to us requires a valid RMA returns number or it will be rejected.
Please return the completed RMA form along with your goods, ensuring that the RMA number is clearly marked on the outside of the packaging and return to us.
Please see below for an outline of costs associated with this service (please note that there are different costs depending on whether you are returning the whole display or a module).
|Display Charges||Module Charges||Details|
|Minimum charge||£160||£80||Covers handling and administration costs. Also includes up to one hour of service engineer's time.|
|Labour charge||£40||£40||Only applicable after the first hour.|
|Charged per hour or part thereof.|
|Parts used||Our standard list prices.
For bought in items: cost plus 100%.
|Carriage||Cost plus 15%||Minimum charge £22.50 per shipment.|
All charges exclude VAT.
Our standard charge for a replacement software disk with manual (e.g. SDS, XSDS Lite) is £175 + VAT.