Call Centre

Photos (clockwise from top): A previous example of an ACD wallboard showing performance information. An example of a single colour, single line call centre wallboard. A tri-colour, bi-line centre display.

Data Display is a leading supplier of ACD wallboards to the contact/call centre industry, which are an ideal way to ensure that anybody within a call centre environment has access to real time status and performance information.

With fully variable text, LED wallboards can also be used to increase performance and customer satisfaction by providing advisors with up to the minute, real time performance statistics including calls in queue, average customer waiting time, service levels and total calls.

Call centre displays can also help to improve morale as supervisors have the ability to send timely messages to congratulate advisors on any previous successes as well as any special promotions or special offers. Thus, advisors are equipped with the relevant information to be able to deal with customers more competently.

Data Display offers a wide range of electronic display products for call centre applications including single line, bi-line or multi-line displays in both single colour and tri-colour options. This unsurpassed choice of different formats allows our displays to be customised to best suit each individual environment. All our wallboards are provided with simple software protocols that allow them to be integrated into existing ACD systems. The company's in-house software team enables protocols to be customised where required.